Becky Delzell is Sunrise Terrace’s new Volunteer Ombudsman. Becky will spend 3-5 hours in the facility each month to help meet the mission of the Office of the State Long-Term Care Ombudsman. Their mission is to protect the health, safety, welfare and rights of individuals residing in long-term care by investigating complaints, seeking resolutions to problems and providing advocacy with the goal of enhancing quality of life and care.
Iowa’s Long-Term Care Ombudsman program is responsible, through federal and state law, for advocating for residents and tenants of long-term care facilities, including nursing facilities, residential care facilities, assisted living programs and elder group homes.
The Office strives to fulfill this responsibility every day by working to resolve complaints that impact the health, safety and welfare of residents and tenants, as well as by informing residents and tenants of their rights.